Privacy policy

Last updated: December 31, 2025

Auto Decode (“we”, “us”, or “our”) operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you.

We may collect the following categories of personal information:

a) Contact Information

  • Name

  • Billing & shipping address

  • Phone number

  • Email address

b) Payment & Transaction Information

  • Payment method and transaction details

  • Payment confirmation and order history
    (Note: Payment card details are processed securely by payment gateways and are not stored by us.)

c) Account Information

  • Username, password, preferences, and settings

d) Usage & Device Information

  • IP address

  • Browser type, device identifiers

  • Website interaction data

e) Communications

  • Messages, emails, or support requests sent to us

2. Sources of Personal Information

We collect personal information:

  • Directly from you (orders, forms, emails, account creation)

  • Automatically via cookies and similar technologies

  • From service providers (Shopify, payment gateways, logistics partners)

  • From marketing or analytics partners, where permitted by law

3. How We Use Your Information

We use your personal information to:

  • Process orders, payments, shipping, returns, and refunds

  • Create and manage user accounts

  • Improve website performance and user experience

  • Provide customer support

  • Send order updates and service communications

  • Send promotional or marketing communications (opt-out available)

  • Detect fraud and secure transactions

  • Comply with legal obligations under applicable laws

4. Marketing & Cookies

We may use cookies, pixels, and similar technologies to:

  • Improve site functionality

  • Analyze traffic and usage

  • Deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. Sharing of Personal Information

We may share your information with:

  • Shopify and service providers (payments, shipping, analytics, IT support)

  • Marketing partners for advertising (subject to your consent and rights)

  • Legal authorities when required by law

  • Affiliates or business partners, if applicable

  • During business transactions such as mergers or restructuring

All third parties are required to handle your data securely and lawfully.

6. Shopify Relationship

Our store is hosted on Shopify. Shopify processes personal information to operate and improve its platform.

To learn more, visit:
https://privacy.shopify.com/en
You may also manage privacy preferences through Shopify’s Privacy Portal.

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing personal information.

8. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of 18.

9. Data Security & Retention

We implement reasonable security safeguards. However, no system is 100% secure.

We retain personal information only as long as necessary to:

  • Provide Services

  • Meet legal and regulatory requirements

  • Resolve disputes and enforce agreements

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing

  • Request data portability

Requests can be made by contacting us. Identity verification may be required.

We do not discriminate against users who exercise privacy rights.

11. International Data Transfers

Your information may be processed outside India. Where required, we rely on lawful transfer mechanisms and safeguards.

12. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last updated” date.

13. Contact Us

For questions, concerns, or privacy requests, contact:

📧 support@autodecode.in
📍 Auto Decode
C-22/1, Janakpuri
Meerut, Uttar Pradesh – 250004
India